Exploring Performance Management | Human-Centered Change and Innovation [Video]

GUEST POST from Geoffrey A. Moore

Performance management is a tool for managing Performance Zone commitments. These are the outcomes and deliverables that your organization, or for that matter you yourself, are being funded to deliver. In the Vision, Value, Methods, Obstacles, and Measures (V2MOM) framework, they will be represented by one or more of your Methods and will be tied directly to a corresponding set of Measures.

The primary goal of performance management is to ensure success in meeting such commitments. This includes early detection of things going off track—hence the need for frequent check-ins. It includes coaching and mentoring to help team members succeed—something we all need at one time or another. It asks us all to balance empathy for times when people don’t succeed with accountability for the need to succeed. People need help when they are down, but it is not fair to continue to accept funding for outcomes that do not …